They have advertised and promised one experience, collected their money, and then not delivered on their promise.
Unfortunately, Holiday World has refused to remedy this situation. I advised that we did look at the board and it showed three rides being closed. They admitted that a large number of rides were down that day (again) but said that I should have read their website and looked at the board at the entrance to know this. Perhaps the most upsetting was the way that Holiday World handled my inquiry when addressing the situation - first, they waited for almost a week to respond to me and then told me that the ticket you purchase isn't in fact for rides it is for 'admission to the park'. This type of experience is totally unacceptable to me.
We visited on June 20th and there were 15 rides closed throughout the day - you read that right, 15 rides closed! I do understand that rides do sometimes require maintenance and are shut down temporarily, but this wasn't the case. They struggled last year with pandemic rides being closed, but we decided to give them another shot this year. We had our worst experience ever lately while visiting Holiday World.
